SHIPPING & RETURNS
We detail here all our conditions for shipments and returns, the delivery and return deadlines may be extended during promotional periods or be affected by strikes and/or other causes of force majeure not attributable to TUUINX.
The delivery times, from the departure of the package, will depend on the place of destination, being the following:
Spain (Peninsular): 3-7 business days;
Spain (Balearic Islands, Ceuta, Melilla, Canary Islands): 5-10 business days;
Portugal: 3-7 business days.
Other European countries: 5-10 business days (The estimated delivery time is based on the information provided by the Spanish postal service. In individual cases, unfortunately it may take longer than indicated.)
When you receive the item you have purchased at www.tuuinx.com, you should check that it corresponds to the one you purchased, that it is in perfect condition and that it has not been damaged in transit.
In the event that you detect any incident of this type, you must inform us within a maximum period of 7 days from the receipt of the article by sending an email to holatuuinx@gmail.com, including your personal data, order number and a description of the incident. or problem of the item(s) received. We will contact you as soon as possible providing a solution.
And if you do not receive the order once 3 business days have elapsed from the date you received the order shipment notification, please do not hesitate to contact us at holatuuinx@gmail. com in order to review the situation and be able to provide you with a solution.
However, in the event that the item received is defective or presents some defect, you must contact us within a maximum period of 3 days from receipt of the item by sending an email to holatuuinx@gmail.com and we will inform you of the procedures at continue to resolve the incident.
SHIPPING COSTS
We detail here all our conditions for shipments and returns, the delivery and return deadlines may be extended during promotional periods or be affected by strikes and/or other causes of force majeure not attributable to TUUINX.
Mainland Spain: €6.50 for each order at €85; free for each order over 85€
Spain (Balearic Islands, Cauta, Melilla, Canary Islands): €8.50; free for each order over 85€
Portugal: €6.50 for each order less than €85; free partevery order greater than 85€
Other European countries: €13.50 for each order less than €99; Free for each order over €99.
RETURN OF PRODUCTS
In accordance with the provisions of the previous section, you will have a period of 15 calendar days from the receipt of the order to return it, computing for this purpose as the start date the one indicated on the delivery note.
If you want to return the item received, you must do so with its original packaging, without having been used, along with its accessories and labels, and it must be in perfect condition. Otherwise, they cannot be exchanged or returned.
If you want an exchange of size, color or alternative items, you will have to return the item and place a new order.
*The customer will assume the direct costs of the return.
*The shipping costs of the order are not refundable.
Items that have been returned damaged, incomplete, deteriorated, used or dirty for reasons attributable to the customer will not be refunded and will be refunded.They will be made available to the sender postage due or the item will remain available to the client so that he can proceed with its withdrawal within a maximum period of 15 calendar days. In any case, TUUINX will not assume any type of responsibility for the custody or deposit of the item during the time it was in its facilities.
TUUINX reserves the right to reject any return that does not meet any of the aforementioned conditions.